CAO-WAT, Kaye Chanel; INVIERNO, Bradley; MANUEL, Jomel. BRIDGING LOCAL STANDARDS AND GLOBAL COMPETENCIES: ASSESSING CONTACT CENTER SKILLS BASED ON TESDA NC II FRAMEWORK. ShodhGyan-NU: Journal of Literature and Culture Studies, [S. l.], v. 4, n. 1, p. 61–67, 2026. DOI: 10.29121/shodhgyan.v4.i1.2026.89. Disponível em: https://shodhgyan.org/shodhgyan-nu/article/view/89. Acesso em: 25 jan. 2026.